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Remnants How It Works Login

Customer FAQ

CountertopSmart is a marketplace that connects sellers of stone remnants to customers. Think of us like eBay or Craigslist but for countertops.

We understand that choosing countertops is an important decision and that seeing the stone in person before buying is critical. Our site allows you to place a completely free, no-risk "hold" on your stone remnant which will take the remnant off the site for seven days while you arrange a time with the seller to view it in person. So long as you "accept" or "decline" the remnant within seven days, there is no charge.

We also understand that most folks don't have a countertop fabricator on speed-dial that can turn your remnant into a finished and installed countertop. But guess what? Every seller on CountertopSmart is a professional, site-vetted countertop fabricator and they can do the work for you. All of the sellers on the site are bound by competitive, pre-negotiated installation rates so you know that you'll be getting a great deal.

No. CountertopSmart is an online marketplace. Our site connects buyers and sellers.

Users of CountertopSmart are limited to five holds at any given time.

Unfortunately, no. Stone remnant pieces are heavy and require specialty equipment to load and transport. For this reason shipping must be left up to carriers with specific capabilities.

In most cases, yes. Fabricators have the necessary equipment to safely transport remnants. You'll want to make sure to make the appropriate arrangements with your fabricator and the seller of the remnant prior to pick up.

Fixtures need to be delivered directly to you, the purchaser. It is important that you do not list an address where no one will be onsite to take delivery i.e., do not enter the address of your project site unless you are currently living at your project site and can take possession of the fixture. In other words, ship your fixtures to the same location that you would have an Amazon product shipped to.

Unfortunately, CountertopSmart does not accept returns of purchased remnant pieces. Be sure to utilize the seven day "hold" feature and view the remnant in person prior to purchasing. If you have concerns as to whether the remnant is of the necessary size to create the countertop you desire, bring your measurements at the time you view the remnant and confirm with the seller of the remnant piece.

No, CountertopSmart is the marketplace where you can find and purchase stone remnants. The next step is to have that stone remnant cut to size and installed in your home.

We understand that most folks don't have a countertop fabricator on speed-dial that can turn your remnant into a finished and installed countertop. But guess what? Every seller on CountertopSmart is a professional, site-vetted countertop fabricator and they can do the work for you. All of the sellers on the site are bound by competitive, pre-negotiated installation rates so you know that you'll be getting a great deal.

Your transaction with CountertopSmart will end with the purchase of your stone remnant but we're still looking out for you :)

Every seller on CountertopSmart has agreed to competitive, pre-negotiated installation rates that make it easy for a customer to estimate their "total project cost". Please use our handy "Project Cost Estimator" that you will find on each remnant product page to help estimate what your completed project will cost. Also, we have handy "how-to" videos that assist you in estimating the install cost. If you're still confused, no worries, please send us an email to [email protected] and we'll help you estimate the install cost!

Also, please keep in mind that every seller on the site has agreed to basic installation rates. Certain upgrade items such as upgraded edging profiles, laminated drop edges, demolition of your existing countertop, etc… should be discussed with the seller prior to contracting for the installation of your countertop.

Please review the basic installation pricing that all sellers on CountertopSmart have agreed to. You will find these rates under the tab titled "Review Install Rates". Or, check out the very next FAQ (see below).

  1. $35/sf Maximum Fabrication and Installation Rate
    This includes a "standard eased edge profile". This excludes demolition of existing countertops, upgraded edge profiles, radial edges, added supports, specialty joinery i.e., mitered joints, and any specialty customer requests. Make sure to go over installation specifics with your fabricator prior to purchasing a remnant through the website.
  2. $175 per Undermount Kitchen Sink Cut
    This includes any sink measuring equal to or greater than 20" side to side and 17" front to back.
  3. $125 per Undermount Vanity Sink Cut
    This includes any sink measuring less than 20" side to side and 17" front to back.
  4. No Charge for Drop-in Sink Cuts
    There is no charge for "drop-in" sink cuts.

If you elect to ship your stone remnant to a third party fabricator, the CountertopSmart guaranteed rates do not apply. Only sellers that sell you a stone remnant through the CountertopSmart marketplace are required to provide our guaranteed rates.

Additional services that you should discuss with a fabricator prior to contracting for the fabrication and install of your countertop include but are not limited to:

  • Demolition and disposal of your existing countertop
  • The cost for an edge profile other than an "eased square edge" (also called a "standard eased edge") i.e., half bullnose edge, full bullnose edge, ogee edge, etc…
  • Trip charges for making multiple trips or long trips to accommodate your construction schedule.
  • Special joinery on your countertops; ie., a mitered edge on a kitchen island waterfall as opposed to a butt-jointed edge.
  • Laminated drop-edges.
  • Radial curves (countertops that require curves or semi-circles).

CountertopSmart is only a marketplace to purchase stone remnants. Any installation issues must be addressed directly with the fabricator of your countertop. We recommend that you perform due diligence when deciding who fabricates and installs your countertop. Review sites like Yelp and Google are great places to start. If you feel like you have been a victim of fraud or gross negligence please contact CountertopSmart at [email protected]

All remnants that will be shipped to destination fabricators will deliver in approximately 24-72 hours. If the destination fabricator has not received your ordered remnant within 72 hours please contact the seller of the remnant piece for shipping updates. CountertopSmart does not expedite shipping of remnant pieces to destination fabricators. Please account for appropriate lead times when planning your countertop project.

CountertopSmart is a marketplace for the sale of stone remnants only. All matters concerned with the fabrication and install of the countertop must be directed to the party that has contracted to do said work. CountertopSmart recommends that all purchasers of stone remnants through CountertopSmart discuss lead times with their chosen fabricator in advance of purchasing through the CountertopSmart marketplace.

If you have received a damaged fixture please immediately notify [email protected] and attach pictures of the damage. You will receive a response within 24 hours containing instructions on replacement of your fixture.

Unfortunately, the CountertopSmart marketplace is currently only available to residents that live in Austin and most surrounding communities. We have plans to launch the marketplace in other cities in short order. Please feel free to email [email protected] and let us know where our marketplace needs to launch next!

Fabricator FAQ

In order to sell remnants through the CountertopSmart marketplace, first create your account. Once your account is created, you will be contacted by a CountertopSmart representative within 24 hours. Once approved by your CountertopSmart representative, you can immediately begin listing your remnants and selling through the marketplace.

Once you sign up for a fabricator account on CountertopSmart.com, you will be guided through the pricing structure, the basic agreed upon installation rates, and the fabricator terms of service. Any additional questions will be answered by your CountertopSmart representative prior to gaining access to the marketplace.

After official approval by a CountertopSmart representative to list your remnants on the marketplace, you will have access to a free remnant inventory system that you can use in the course of your every day business.

You will also be provided a custom link that will allow you to send only your inventoried remnants to customers that contact you directly. Our goal is to help you move your inventory and we will continue to offer site advancements and tools to increase your sales through the marketplace.

CountertopSmart reserves the right to remove any user from CountertopSmart for any reason at all. Fabricator's must abide by the marketplace terms of service and any violation of the terms of service can result in removal from the marketplace. Violations of the marketplace terms of service will be evaluated on a case by case basis. Any willful attempt to bypass the marketplace in order to avoid paying CountertopSmart commissions will result in immediate removal from the marketplace as well as possible legal action. Repeated customer complaints regarding professionalism throughout the remnant purchasing process or complaints resulting from performance or professionalism during the contracted portion of the fabrication and installation that falls outside the scope of the CountertopSmart marketplace can still be grounds for removal from the service.

No, a held remnant cannot be sold at anytime during the seven day hold period. Selling a remnant piece to another customer that is not the retainer of the "held" remnant piece constitutes a violation of the CountertopSmart terms of service.

So long as a remnant is not currently within a "7-day hold" you are able to remove any of your remnants from the site at anytime.

We understand that mistakes happen and so long as appropriate actions are taken to mitigate that mistake, you will remain in good standing on the marketplace.

If this situation is to occur, please notify the customer and your CountertopSmart representative within 24-48 hours of the user placing the "hold". CountertopSmart will, however, consider repeated occurrences as a violation of the terms of service and does reserve the right to remove anyone from the marketplace for any reason whatsoever.

Upon the sale of a remnant, funds will typically transfer within 72 hours to the seller's authorized account. The time of transfer will partially depend on the bank that the transferee account is under.

  1. $35/sf Maximum Fabrication and Installation Rate
    This includes a "standard eased edge profile". This excludes demolition of existing countertops, upgraded edge profiles, radial edges, added supports, specialty joinery i.e., mitered joints, and any specialty customer requests. Make sure to go over installation specifics with your fabricator prior to purchasing a remnant through the website.
  2. $175 per Undermount Kitchen Sink Cut
    This includes any sink measuring equal to or greater than 20" side to side and 17" front to back.
  3. $125 per Undermount Vanity Sink Cut
    This includes any sink measuring less than 20" side to side and 17" front to back.
  4. No Charge for Drop-in Sink Cuts
    There is no charge for "drop-in" sink cuts.

0%. CountertopSmart is a marketplace for fabricators to sell their remnant pieces only. All revenue associated with the fabrication and installation of the countertop belongs wholly to the fabricator.

Users that purchase stone remnants through CountertopSmart must be able to confidently approximate what their total installed project cost is going to be. If 'Fabricator A' charges $35/sf for fabrication and installation and 'Fabricator B' charges $55/sf for fabrication and installation, a user on CountertopSmart cannot, with any degree of accuracy, estimate what their project is going to cost and will be less likely to purchase a stone remnant through the site. Without guaranteed basic rates, customers cannot confidently purchase the remnants that you are listing on the marketplace.

All deliveries of your sold remnant pieces to another fabricator must take place with 72 hours from purchase of the remnant. $75 will be transferred to your account for every delivery you make. Failure to make delivery within 72 hours can constitute violation of the terms of service and may result in removal from the site. If you are experiencing any unforeseen delays with delivery please immediately contact your CountertopSmart representative.

Any damage that occurs to a stone remnant must be dealt with between the seller of the stone remnant and the purchaser of the remnant. It is important for a delivering fabricator to have the destination fabricator sign off that the remnant was delivered in good condition. CountertopSmart suggests taking pictures of the remnant at the time transfer is made in order to protect against any claim otherwise. Please remember that CountertopSmart's liability ends with the sell of the remnant and does not extend beyond that interaction.

If damage occurs while in your possession of the stone remnant, CountertopSmart recommends that you, the fabricator, undertake every appropriate action to mitigate the damages to the purchaser, either through offering a comparable replacement remnant or through a refund. If damage occurs during the shipping process, CountertopSmart withholds the right to recoup any amounts paid to the seller for the remnant and any shipping fees paid for said remnant.