Due to COVID-19 CountertopSmart has temporarily suspended “in-person” stone viewings. In addition, Hays, Williamson, Travis, and Bexar counties have recently enacted Stay-at-Home orders and travel is limited to only "essential" activities.
To help keep your projects moving forward in these unprecedented times, CountertopSmart will facilitate “virtual viewings” of stone. Once you find a remnant option that may work for your project, schedule a viewing appointment as you normally would. Prior to your viewing, CountertopSmart will make every effort to send additional pictures and video of the stone. If further inspection is required, CountertopSmart will arrange a Facetime call or video conference at your scheduled appointment so that you may further inspect the stone.
Please keep in mind that this is a rapidly evolving situation. Sellers on the CountertopSmart marketplace have suspended all but minimum basic operations and employees are working remotely. Regardless, CountertopSmart as well as the sellers on the marketplace are doing our very best to accommodate every request and will keep you updated throughout the virtual viewing process. We encourage you to contact us directly at any time to check on the progress of your virtual viewing or to ask questions.
Email: [email protected]
CountertopSmart is a marketplace that connects sellers of stone remnants to customers. Think of us like eBay or Craigslist but for countertops.
We understand that choosing countertops is an important decision and that seeing the stone in person before buying is critical. Our site allows you to place a completely free, no-risk "hold" on your stone remnant which will take the remnant off the site for seven days while you arrange a time with the seller to view it in person.
We also understand that most folks don't have a countertop fabricator on speed-dial that can turn your remnant into a finished and installed countertop. But guess what? Every seller on CountertopSmart is a professional, site-vetted countertop fabricator and they can do the work for you. All of the sellers on the site are bound by competitive, pre-negotiated installation rates so you know that you'll be getting a great deal.
No. CountertopSmart is an online marketplace. Our site connects buyers and sellers.
Users of CountertopSmart are limited to three holds at any given time.
Unfortunately, no. Stone remnant pieces are heavy and require specialty equipment to load and transport. For this reason shipping must be left up to carriers with specific capabilities.
In most cases, yes. Fabricators have the necessary equipment to safely transport remnants. You'll want to make sure to make the appropriate arrangements with your fabricator and the seller of the remnant prior to pick up.
Fixtures need to be delivered directly to you, the purchaser. It is important that you do not list an address where no one will be onsite to take delivery i.e., do not enter the address of your project site unless you are currently living at your project site and can take possession of the fixture. In other words, ship your fixtures to the same location that you would have an Amazon product shipped to.
CountertopSmart has a “no questions asked” refund policy on all purchases so long as the purchased stone has not been removed from the seller’s location or otherwise altered in any way. Did you purchase a stone and then decide to go another direction with your countertop? No problem!
No, CountertopSmart is the marketplace where you can find and purchase stone remnants. The next step is to have that stone remnant cut to size and installed in your home.
We understand that most folks don't have a countertop fabricator on speed-dial that can turn your remnant into a finished and installed countertop. But guess what? Every seller on CountertopSmart is a professional, site-vetted countertop fabricator and they can do the work for you. All of the sellers on the site are bound by competitive, pre-negotiated installation rates so you know that you'll be getting a great deal.
Your transaction with CountertopSmart will end with the purchase of your stone remnant but we're still looking out for you :)
Every seller on CountertopSmart has agreed to competitive, pre-negotiated installation rates that make it easy for a customer to estimate their "total project cost". Please use our handy "Project Cost Estimator" that you will find on each remnant product page to help estimate what your completed project will cost. Also, we have handy "how-to" videos that assist you in estimating the install cost. If you're still confused, no worries, please send us an email to [email protected] and we'll help you estimate the install cost!
Also, please keep in mind that every seller on the site has agreed to basic installation rates. Certain upgrade items such as upgraded edging profiles, laminated drop edges, demolition of your existing countertop, etc… should be discussed with the seller prior to contracting for the installation of your countertop.
Please review the basic installation pricing that all sellers on CountertopSmart have agreed to. You will find these rates under the tab titled "Review Install Rates". Or, check out the very next FAQ (see below).
If you elect to ship your stone remnant to a third party fabricator, the CountertopSmart guaranteed rates do not apply. Only sellers that sell you a stone remnant through the CountertopSmart marketplace are required to provide our guaranteed rates.
Additional services that you should discuss with a fabricator prior to contracting for the fabrication and install of your countertop include but are not limited to:
CountertopSmart is only a marketplace to purchase stone remnants. Any installation issues must be addressed directly with the fabricator of your countertop. We recommend that you perform due diligence when deciding who fabricates and installs your countertop. Review sites like Yelp and Google are great places to start. If you feel like you have been a victim of fraud or gross negligence please contact CountertopSmart at [email protected]
All remnants that will be shipped to destination fabricators will deliver in approximately 24-72 hours. If the destination fabricator has not received your ordered remnant within 72 hours please contact Countertopsmart for shipping updates. CountertopSmart does not expedite shipping of remnant pieces to destination fabricators. Please account for appropriate lead times when planning your countertop project.
CountertopSmart is a marketplace for the sale of stone remnants only. All matters concerned with the fabrication and install of the countertop must be directed to the party that has contracted to do said work. CountertopSmart recommends that all purchasers of stone remnants through CountertopSmart discuss lead times with their chosen fabricator in advance of purchasing through the CountertopSmart marketplace.