Yes, most of the styles on CountertopSmart are available to view in person. Depending on the style you wish to see, we may prompt you to schedule a viewing appointment through our site. For other styles, no advanced appointment is required, and you need only show up at the designated location whenever it's most convenient for you.
Unfortunately, there are a limited number of countertop styles on CountertopSmart when viewing in person is not yet possible through our service. Typically, this is due to the manufacturer of that countertop style not having a dedicated viewing showroom in your locale. Rest assured that we are actively working with our partners to make this service available for every style listed on CountertopSmart. Until then, you may need to get creative with where and how you view these specific countertop styles. If you come across one of these "unviewable" styles, please call us at 512-399-4099, and we will do our best to offer you guidance.
Countertops are cut from large slabs of granite, marble, or other types of stone. In many cases, the slab is not fully utilized, and sections go unused. We call these unused sections "countertop remnants." In every location where countertops are produced, an ever-increasing surplus of "remnants" can be found. Due to inherent variations in color and pattern across stone slabs— even slabs of the same style— it's not a good idea to combine remnants to form large countertop areas (like a kitchen). Remnants, however, are an excellent option for creating smaller countertops such as those used in bathrooms, kitchen islands, wet bars, laundry rooms, and so on.
So how do remnants save you money? By selecting a remnant, a countertop seller can avoid buying a full slab to create your project, and that savings gets passed to you!
Are remnants inferior or of lesser quality than I would normally get?
No, there is no inherent difference in quality. The term "remnant" simply indicates that a material is available in a quantity likely to save you money. They are not second-hand materials, and they have been used in prior countertop applications. Rather, remnants are surplus inventory that we access so that you can find a great deal and expand your design options.
It is possible, however, for a remnant to have sustained damage due to the conditions in which it was stored or handled. Though CountertopSmart and its sellers provide a thorough inspection of all remnant materials before listing them, should you select a remnant that CountertopSmart subsequently determines to be in less-than-mint condition, we will offer to substitute it with in-kind material or else present you with a comparable replacement. If this occurs, and you are not satisfied with the available replacement options, we will refund your purchase in full.
Many of the countertop styles available on CountertopSmart are readily in stock and do not need to be ordered in advance. Unless you have selected an option labeled as "Limited Availability," we do not recommend securing your materials in advance. We advise waiting until your official onsite measurements have been taken and a final quote has been delivered before purchasing.
Why are some of the options on CountertopSmart listed as "limited availability"?
In addition to delivering competitive estimates from top local countertop providers, CountertopSmart gives you access to a massive supply of surplus material at heavily discounted rates. The materials that make up this surplus are finite in their availability. If you see "limited availability" indicated on your selection, you might consider "securing" the material in advance of your countertop project to avoid missing out.
Please note: If you elect to secure your materials in advance and later decide that the material is no longer required for your project, you will be subject to a 15% restocking fee. You should only secure materials if:
You are confident in the accuracy of your measurements and are certain that your required countertop dimensions will not change
You are confident in your selection and do not intend to make design changes after securing your material
What if the final quote is different from what I pay to secure materials?
It's natural for discrepancies to occur between the drawings that you submit and the no-obligation onsite measurements that we use to generate your final quote. After all, measuring countertops is our business, not yours!
If you're not yet ready for your official onsite measurement but wish to secure your materials, CountertopSmart allows you to pay for the estimated total that has been calculated using the drawings you submitted to us. It is the official onsite measurement that ultimately determines your final cost. After the official measurements are taken, and your final quote is generated, it is possible that you will owe us a balance on your countertops. If so, payment of the balance will be required before proceeding with the installation. If the amount you paid to secure materials is greater than the final quote, we will refund the difference.
So what happens if you get your measurements wrong and the balance that you owe is far beyond what you were expecting? In this scenario, CountertopSmart will work with you to find an option that is closer to your anticipated budget. Unfortunately, if you're unable to find a suitable option and instead require a refund, CountertopSmart charges a 15% restocking fee. For this reason, CountertopSmart strongly recommends that you only secure materials in advance if you're confident in the relative accuracy of the measurements you submitted to us.
What if the final quote is far more than I expected?
At CountertopSmart, transparency and accuracy are top priorities. As such, every item in your final quote is set based on our Provider partners' direct rates. If your final quote exceeds what you expected, we will address any line-item-related questions you have. In the event that you have secured material in advance and no longer wish to proceed with the quote, we will follow the guidance outlined in our Refund Policy.
What if something happens to the material I secured?
In the unlikely event that you secure materials in advance of an upcoming countertop project, and those materials become damaged or get misplaced, CountertopSmart will make every effort to resolve the situation to your satisfaction by finding you an acceptable replacement or by refunding your order in full. Apart from being aggravating to deal with, mistakes can cascade to disrupt other aspects of your project and timeline. Having spent many years in construction ourselves, we pledge to resolve any mistake with the expediency and transparency it deserves.
Yes, your contractor or designer may make payment on your behalf. Please have them call CountertopSmart at 512-399-4099 so that one of our representatives can facilitate the payment.
CountertopSmart delivers instant estimates based on the measurements you submit. However, we understand that measuring countertops isn’t your day job, which is why we offer no-risk, onsite measurements before delivering a final quote. Do your best to provide accurate measurements but don’t worry if you make mistakes. CountertopSmart's precision onsite measurements will ensure that you receive an accurate final quote.
Yes! The estimates that we generate are as accurate as the information you're able to provide us. Our local providers enter rates for 50+ pricing variables that can affect the price of your countertops. After we've collected your project details, our advanced algorithm calculates and delivers their estimates to you.
Remember, though, CountertopSmart will take official onsite measurements before delivering your final quote, so don't worry if you make a mistake. Should you decide not to move forward with your final quote, you won't pay a thing (none, zero, nada)!
No, the instantly generated estimates you receive through CountertopSmart are not binding. These estimates are generated from the information that you provide to CountertopSmart. CountertopSmart will take official onsite measurements and generate a final quote before you decide whether or not to move forward and pay for your countertops. Even after we perform onsite measurements and deliver your final quote, you're under no obligation to move forward (and you won't owe us anything if you don't!).
Yes, you'll find some of the most competitive estimates in the industry on CountertopSmart. First, CountertopSmart curates our Providers based on quality and competitiveness. Next, we encourage competition through the delivery of multiple estimates. Finally, we introduce surplus stone (such as countertop remnants) into the offering, which increases your design options while further driving down your costs.
How long after the onsite measurement will I receive my final quote?
Final quotes arrive 24-36 hours after your onsite measurement. When the final quote is ready, you will receive an email notification prompting you to review your final quote, and you will be able to access it at any time by logging into your CountertopSmart account. After receiving your final quote, our team is happy to provide support and answer any questions you may have!
What if I add scope to my project after the onsite measure?
We understand that project changes can happen after your onsite measurement has been taken. In the event that there is a scope change, we will assess whether or not your measurements require a simple edit to the final dimensions or if a new onsite measurement is required. As much as possible, please ensure that the scope of your project is defined by the time of your no-obligation onsite measurement. Any change to your project's scope that occurs after the official onsite measurement could result in delays to your project timeline.
Absolutely! We know that life sometimes gets in the way, so in order to accommodate your busy calendar, we provide flexible rescheduling. In the event that you need to reschedule your onsite measurement, we please ask that you change or cancel your appointment at least 24-hours in advance. As a service to our customers, we don't require payment to take your onsite measurements. However, due to the real costs that we incur for same-day cancellations, failure to provide the advance notice will result in a $75 fee should you move forward at a later date.
What if CountertopSmart's official onsite measurements are wrong?
Though rare, it is possible for a mistake to occur during your onsite measurement. If a measuring error occurs that results in an installation error, CountertopSmart will immediately remeasure your countertops and expediently correct the issue. If required, CountertopSmart will replace the countertops entirely.
CountertopSmart offers full refunds within 48 hours of a transaction. If beyond 48 hours, CountertopSmart offers refunds less a fee for restocking. Please see CountertopSmart's refund policy for full details.
At CountertopSmart, ensuring projects are completed to a high degree of customer satisfaction is our top priority. If, after a customer pays the final quote to commence work, the customer changes or reduces scope in a manner that reduces the overall purchase price of the countertops, CountertopSmart will issue partial refunds as detailed in CountertopSmart's Refund Policy.
Yes, a final quote locks in the price a customer will pay for the scope of work outlined in the quote. You are, however, under no obligation to proceed with your final quote. Final quotes are good for 10 days after the receipt of the quote. Should a final quote expire, CountertopSmart reserves the right to take new onsite measurements before issuing a new final quote.
We understand that your project details may unexpectedly change after you've paid your final quote. If a customer needs to request a change in scope after paying their final quote, they should first contact their selected countertop provider directly. Neither CountertopSmart nor its Providers can guarantee that a customer's request can be accommodated if work has already commenced on the customer's countertop.
Installation timelines vary across the Providers on CountertopSmart. The Provider's installation timelines are shown on every estimate that CountertopSmart generates. These timelines represent the anticipated duration of time that passes from the moment you pay your final quote to the moment your countertops are installed.
Please keep in mind that installation lead times are approximations and though CountertopSmart's Providers hit their lead times with a high degree of accuracy, unexpected issues can arise that might delay your installation. If this occurs, you will be notified immediately and presented with options.
If the customer believes that an installation error has occurred, the customer should first contact their selected Provider for resolution. If the customer's Provider cannot provide a satisfactory resolution, the customer should contact CountertopSmart for further assistance.
This mostly depends on the complexity and size of the project, but the short answer is: typically 2-3 hours and almost never longer than one day. For a full set of guidelines and instructions to help you prepare for your installation, please reference CountertopSmart's Installation Guide.
The short answer: yes. Our full slab partners are the top, nationwide distributors of stone countertops in North America. As such, they have a high saturation of distribution hubs throughout the United States. Most major metropolitan and suburban areas fall within a region that can be accommodated by the local showrooms and warehouse facilities of our distributor partners.
We offer financing and payment installment options through our payments partner, Klarna. Options for purchase will vary based on the size and total cost of your project.
Do slabs need to be sent to a specific kind of facility or commercial address?
Yes. When ordering full slabs, they must be shipped to a verified fabrication business or facility. These facilities are equipped with the equipment necessary to handle the delivery of countertop slabs for your project. After you place an order for a full slab, our team will verify the address and the ability of the site to receive a full slab shipment. Should issues or complications arise with the verificaiton, we will inform you and determine next best steps.
Yes. Our distributor partners are nationwide and have many showrooms and distribution hubs dispersed across the United States. To see the possible locations to view full slabs, navigate to the specific product page for the full slab you are interested in and click the button that says 'See viewing information'.
The shipping time for slabs is based on a few factors: availability and shipping time. The average shipping time for slabs is 7-10 business days from the time that the order is placed. For slabs that are low in stock or backordered, there can be an additional 2-3 weeks for processing and production. Once the order is placed, we work closely with both the distributor and you to ensure timely delivery and consistent communication regarding the status of your order.
